Absolutely. All products on our site are 100% authentic products sourced directly from brands or from authorized dealers only and every item is verified for quality and authenticity before it reaches you.

We curate our collections by sourcing standout pieces from the world’s most in-demand luxury brands, with a focus on timeless staples, seasonal highlights, and exclusive fashion-forward finds. Each drop is carefully selected based on quality, craftsmanship, trend relevance, and availability. So, our customers can access luxury pieces globally in one destination.

Because our drops are limited and inventory is often extremely small (sometimes only a few units per size). Items may sell out quickly due to high demand, and availability can change in real time as customers check out. Once an item sells out, we may not be able to restock it, especially for limited collections.

Luxury pieces are made with premium materials that need gentle handling. We recommend storing items away from direct sunlight, heat, and moisture, and avoiding overexposure to perfume, oils, and makeup. When not in use, keep your item in its dust bag or original packaging and follow the care instructions on the label (where provided).

Follow this quick guide to protect jewellery:

• Store pieces separately to prevent scratching
• Avoid water, perfume, creams, and sanitiser
• Remove before showering, swimming, or exercising
• Clean gently using a soft dry cloth

Yes. Many products include brand sizing details and fit notes, and we provide guidance where available to help you choose the best size. If you’re unsure, our team is happy to help with sizing suggestions based on the item’s fit, fabric, and designer sizing standards.

All our pieces are limited drops and may not come back. If you love something, we recommend purchasing early.

You can track your order anytime via our Track Order page using your order number + email/phone used at checkout.

We’re sorry this happened, we’ll fix it as quickly as possible.
Please contact our Customer Care team via Contact Us Form and share the following:

• Order number
• Item name + item code/SKU
• A clear photo of the item
• A clear photo of the packaging (if available)

Important notes:
Please keep the item unused, in its original condition, with all packaging and tags intact. Once we receive your request, our team will review the case and guide you through the next steps.

If an item is missing from your order, don’t worry. Contact Customer Care via Contact Us and include:

• Order number
• The missing item name + item number/SKU

Our team will check the shipment status and confirm the next steps.

If you’ve changed your mind, you may be able to cancel your order depending on its status.

To cancel your order:

• Go to My Account
• Open My Orders
• Select the order you’d like to cancel
• Choose the item(s) to cancel (if partial cancellation is available)
• Select a reason
• Submit your cancellation request

If you can’t see a cancellation option:

It usually means the order has already been processed, packed, or shipped. In that case, contact Customer Care immediately and we’ll advise what’s possible.

Once your order is successfully placed, you’ll receive email updates to keep you informed.

You will receive:

• Order Confirmation Email

This confirms your order has been received.

• Invoice / Receipt Email

This includes your order summary and payment details.

• Shipping Confirmation Email

This confirms your order has been dispatched (and includes tracking if applicable).

If you don’t receive emails, please check your spam/junk folder and make sure the email address entered at checkout is correct.

We’re sorry to hear that, sometimes confirmations can take a few minutes due to payment processing.

What to do first:

• Wait 10 minutes (your order confirmation may still be generating)
• Check your spam/junk folder
• Search your inbox for your order confirmation email

If you still haven’t received it:

Please contact Customer Care via Contact Us and share:

• The email address used at checkout
• The phone number used at checkout

Any payment reference details (if available)

Pre-ordering allows you to secure selected items before they become available for immediate dispatch.

When you place a pre-order:

• You reserve the item early (before it sells out)
• Your order is confirmed as normal
• Your item will ship once it becomes available in stock

You can add a gift message at checkout:

• Go to My Bag
• Select Add Gift Message
• Type your note and Save/Submit

If you need to add a message after ordering, contact Customer Care before your order is processed/shipped.

We offer a range of secure and convenient payment options to make checkout quick and seamless. You can pay using:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• Shop Pay
• Google Pay
• Apple Pay

All transactions are secure and encrypted, and available payment methods will be displayed at checkout.

If your discount code isn’t working, it’s usually due to one of the reasons below:

• Expired code: The code may be past its valid date
• Terms not met: Some codes require a minimum spend or specific category
• Brand/item restrictions: Certain brands or items may be excluded
• Already used: Some discount codes are single-use or account-specific

Cannot combine offers: discount codes usually don’t stack with other promotions, sale items, or automatic discounts.

Your currency is automatically set based on the region you’re shopping from (or your selected destination, where applicable). 

Only one discount code can be applied per order.

If you have a first-order offer, it will be shown in the app/website when you log in or create an account. Please note: First-order discounts often apply to full-price items only and can’t be combined with other promos/offers.

Delivery time depends on your selected shipping method and destination. Estimated delivery timelines are shown at checkout and in your order confirmation email.

Delivery estimates:

Standard International Shipping: 7–14 business days

Express International Shipping: 3–7 business days

Please note: delivery timelines are estimates and may be impacted by customs clearance, weather, or peak shipping periods.

Shipping fees are calculated at checkout based on your location and chosen shipping method.

Current rates:

Flat Standard Shipping: $14.95

Free Standard Shipping: Available on selected items or limited-time promotions (clearly shown at checkout)

All orders are processed within 2–3 business days before dispatch.

Please note:

• Orders placed on weekends or public holidays will be processed on the next business day.
• During sale periods, new drops, or high-volume seasons, processing may take slightly longer.

Once your order ships, you’ll receive a shipping confirmation email with tracking details (where available).

If you need to update your delivery details, please contact Customer Care as soon as possible.

To request a change, please reach out using:

The phone number linked to your account, or the email address used to place the order (verification may be required)

Important notes:

• Address changes may not be possible once the order has been shipped
• Changes must be within the same delivery country

Updating your delivery details may affect the estimated delivery date

We currently do not ship to PO Boxes, APO/FPO addresses and certain remote or restricted regions. If you’re unsure whether we can deliver to your location, contact Customer Care before placing your order.

For your convenience, duties and taxes are included in the displayed price for orders placed through our website. This means you won’t be charged additional duties on delivery.

Glam Steals offers a 7-day return policy from the date you receive your order. We understand that expectations may vary, and our returns process is designed to be simple and transparent. Items must be returned in their original condition—unused, unaltered, and with all original tags and packaging intact. Returns that do not meet these criteria may be refused. This policy applies across eligible categories and is subject to the exclusions outlined below. Glam Steals reserves the right to amend this policy at any time without prior notice.

Most items purchased from Glam Steals are eligible for return or exchange, provided they are requested within 7 days of delivery and returned in original condition. This includes unworn apparel, accessories, and non-personal care products with intact tags and packaging. Customers may choose between a refund or an exchange, subject to product availability. All returned items are inspected upon arrival to ensure they meet eligibility standards before a refund or exchange is approved.

You may request a return or exchange within 7 days of receiving your order. Requests made beyond this window may not be accepted. To ensure timely processing, we recommend contacting our customer service team as soon as possible once you decide to initiate a return or exchange. The 7-day period begins from the confirmed delivery date shown in your tracking information.

To initiate a return or exchange, please contact our customer service team at hello@glamsteals.com within 7 days of delivery. Include your order number and the reason for the return or exchange in your email. Our team will guide you through the next steps and provide return instructions. Items should not be shipped back without prior approval, as unauthorised returns may not be processed.

Yes. Certain items are non-returnable and non-exchangeable, including some exclusive sale items, personalised or custom products, beauty and personal care goods, perishable items (such as food or plants), and hazardous or flammable materials. These exclusions are in place to maintain hygiene, safety, and quality standards. If you are unsure about the eligibility of a specific product, we recommend contacting our customer service team before placing your order.

Once your returned item is received and inspected, approved refunds are processed to the original method of payment used at checkout. Please allow up to 5 business days for the refund to be completed after approval. Depending on your bank or payment provider, additional processing time may apply before the amount reflects in your account. You will be notified once your refund has been initiated.

Customers are responsible for return shipping costs unless the return is due to a defective item or a shipping error on our part. In such cases, Glam Steals will cover the return shipping expenses. We recommend using a trackable shipping service, as Glam Steals is not responsible for items lost in transit during returns initiated by the customer.

Glam Steals gift cards function as stored-value credit that can be redeemed toward eligible purchases at checkout. Simply enter the gift card code during payment, and the corresponding value will be deducted from your order total. If the purchase amount exceeds the available balance, the remaining amount can be paid using another accepted payment method. Any unused balance will remain available for future purchases.

Glam Steals gift cards are typically available for purchase online through the official Glam Steals website. They are usually offered in digital format and delivered via email, making them suitable for gifting on any occasion. Availability, denominations, and formats may vary from time to time.

Gift cards can generally be used online across most product categories available on Glam Steals. However, certain exclusions may apply, such as final sale items, limited-edition products, or services. Any applicable restrictions will be clearly outlined at checkout or within the gift card terms and conditions.

Most gift cards and store credits are issued with an expiry date, which varies depending on the type of credit and local regulations. The expiration details are usually communicated at the time of issuance or within the confirmation email. Customers are encouraged to redeem their gift cards or store credits before the stated expiration date.

Gift cards and store credits can be used alongside promotional offers and discount codes. However, some promotions may have specific terms that limit stacking or exclude certain products. All applicable conditions will be displayed during checkout.

If an item purchased using a gift card or store credit is returned in accordance with the return policy, the refund is typically issued back to the original form of payment. This usually means the amount is credited back as store credit or returned to the original gift card rather than refunded as cash.

Gift cards and store credits are generally non-refundable, non-exchangeable, and non-transferable, except where required by law. They cannot usually be redeemed for cash or returned once purchased. Any exceptions are governed by applicable local regulations and the brand’s terms and conditions.

To create a Glam Steals account, simply sign up on our website using a valid email address and a secure password. Once registered, you can log in at any time to manage your account. To update your details, visit the “My Account” or “Profile” section, where you can edit personal information, preferences, and settings. All changes are saved once confirmed, allowing you to keep your account information current and accurate.

If you forget your password, click on the “Forgot Password” link on the login page and follow the instructions sent to your registered email address. To change your password, log into your account, navigate to account settings, and select the option to update your password. For security reasons, we recommend choosing a strong password and updating it periodically.

Glam Steals follows industry-standard security practices to safeguard customer information. Personal data is protected through encryption, secure servers, and controlled access protocols. Payment details are processed through trusted, PCI-compliant third-party payment providers and are not stored on our systems. These measures help ensure that your personal and financial information remains confidential and secure.

Yes, you can update your email address, phone number, and communication preferences by logging into your account and accessing the account settings section. Keeping your details up to date ensures you receive important order updates, service communications, and personalised experiences tailored to your preferences.

If you observe any unusual or unauthorized activity, we recommend changing your password immediately to secure your account. You should also contact our customer support team as soon as possible so the issue can be investigated. Glam Steals may take additional steps to protect your account while reviewing the activity.

You can manage saved shipping addresses and payment methods through your account dashboard. This includes adding new details, editing existing information, or removing saved entries. For your protection, payment information is handled using secure, encrypted systems and sensitive data is never displayed in full.

Yes, you may request to temporarily deactivate or permanently delete your Glam Steals account by contacting customer support. Account deletion requests are processed after verification and may be subject to legal or regulatory requirements related to order history, refunds, or record retention.